If you encounter a property that significantly deviates from its listing on HostRooster, please take the following steps to address the issue:
1. Contact the Host: In the event of a substantial discrepancy, it's advisable to promptly communicate your concerns with the host. Often, issues can be resolved swiftly when the host is informed of the problem.
2. Notify Us: For your convenience, report the matter to us within 24 hours of your check-in time. This allows us to be aware of the situation and take any necessary actions.
3. Share Your Experience: Consider writing a review of your stay. Reviews are not only visible to other potential guests but also offer valuable feedback on the property. They provide hosts with an opportunity to respond and improve. This is especially helpful when addressing concerns related to property conditions or discrepancies between the description and the actual experience.
4. Contact Customer Support: In instances where you are unable to reach the host during your stay, please "Contact Us" to get in touch with our Customer Support team. We are here to assist you in resolving any issues that may arise during your stay.